The COVID-19 pandemic recently declared by the World Health Organisation (WHO) has ensured the

Infrared Services (IRS) have some practises in place.

We will be reviewing this weekly until such time as the Department of Health declares the risk to be reduced to an acceptable level.

The intention of this preparedness plan is to ensure that throughout the pandemic IRS is able to:

  •   Ensure, so far as practicable, that we are not responsible for further spread or contamination of the virus either internally or externally
  •   Continue to service our clients’ essential requirements
  •   Continue to employ as many staff members as possible
  •  Avoid total business shutdown
  •  Avoid bankruptcy, administration or insolvency

What is COVID-19?

Coronaviruses are a large family of viruses that can make humans and animals sick. They cause illnesses that can range from the common cold to more severe diseases.

Coronavirus (COVID-19) was first reported in December 2019 in Wuhan City in China. COVID-19 is rapidly spreading throughout the world, resulting in significant economic disruption, widespread illness and substantial loss of life.


Infrared Services employees are required to practice good hygiene in order to minimise likelihood of the spread of the virus. Requirements include:

  •  Frequent hand washing with soap and water
  • Where soap and water is not available utilise antibacterial hand sanitiser
  • Antibacterial hand sanitiser to be issued to all field service employees to be kept in all company vehicles at all times
  • Appropriate PPE to be issued to all field service employees to be kept in all company vehicles at all times
  •  Antibacterial hand sanitiser to be issued administration employees to be available at all times in the office and workshop

    • Using a tissue and cover your mouth when you cough or sneeze
    • Avoiding close contact with others, such as touching
    • Avoid large public gatherings
    • Immediately report any contact with any person experiencing flu-like symptoms and/or diagnosed with COVID-19 and undertake immediate testing for medical clearance
    • Any employees experiencing flu-like symptoms are required to: Immediately report symptoms to their direct manager
    • Cease work and return home
    • Seek immediate medical attention
  • Based on the advice of a medical professional self-isolate for a period of 14 days
  • Where any employee experiences flu-like symptoms and/or tests positive for COVID-19 then Infrared Services management will immediately undertake to notify any and all internal and external stakeholders with whom that employee has had contact in the preceding 2 weeks. This can be verified by GPS tracking and employee timesheets/job cards.
  • All employees are prohibited from engaging in any non-essential interstate or international travel (refer to Smart Traveller). Any employee returning from interstate or overseas must immediately self-isolate for a period of 14 days before returning to work.
  • Attention should also be paid to additional requirements identified below under “Continuity of service – field service”.

Continuity of service – administration

Infrared Services utilises entirely cloud based business information systems (“BIS”) and an IP based PBX system. As a result back-office administration tasks can still be completed without interruption by any employees who are required to isolate due to possible or actual infection; affected employees can simply work from home until such time as their isolation period expires and/or they are declared fit for work by a medical professional. Based on information currently available regarding severity of symptoms in the majority of cases it is unlikely that any significant portion of the administration team would be rendered unfit for working from home.

Continuity of service – field service

Effective immediately Infrared Services field services technicians are to work in the following teams:

  • Purple Cobras – compliance/electrical field service
  • Green Cobras – compliance/electrical field service
  • Blue Cobras – compliance/electrical field service
  • Black Cobras – electrical field service/projects
  • Rainbow Cobra – electrical field service
  • White Cobras – administration

Individual teams must have no direct physical contact with any staff member outside of their team. They are not to approach each other within a radius of 4 metres inside or outside of working hours. Any individuals who breach this requirement will be immediately stood down unpaid for 14 days of isolation. This is a critical occupational health and safety requirement and as such complies with the Fair Work Act.